Chanel White Matelasse Lambskin Gold Chain Shoulder Vanity Mirror

Enjoy free worldwide shipping on orders over €500. Your satisfaction is our top priority.

<500 € order value: 4,99 € - Germany, 13,99 € EU and 19,99 € Worldwide Shipping!

>500 € order value: FREE SHIPPING WORLDWIDE! 

Returns and Cancellations

You may cancel your order and return your products within 14 days of receiving them. To initiate a return, please contact us within this 14-day period. Once approved, you will receive instructions on how to send the product back. Do not send any returned products to our boutique address. Each country has its own return address. Please create a return ticket here:customerservice@freitag.boutique

Condition of Returned Products

Returned items must be:

• Unused and undamaged
• In their original packaging and condition

Products that are used, damaged, or show signs of wear are not eligible for return or refund.

Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method. Please allow a few business days for the transaction to appear on your account.

Klarna: Purchase on Account

"Purchase on account" is one of the most popular payment methods among German-speaking companies and customers in the D-A-CH region—especially in Germany.

Sofortüberweisung (Instant Transfer)

In Germany, customers frequently use Sofortüberweisung (offered by Sofort GmbH/Klarna) for online payments. To complete a purchase, customers simply use their online banking credentials.

Credit Card Payments: VISA, Maestro, MasterCard, and American Express

In Germany, credit cards are rarely used for online purchases. This is in stark contrast to Austria, where credit cards rank among the most popular payment methods.

Bank Transfer with EPS (Austria)

The EPS bank transfer system in Austria is similar to Sofortüberweisung. While customers complete payments using their online banking credentials, no sensitive buyer data is shared during the process.

Google Pay and Apple Pay

In the D-A-CH region, Google Pay and Apple Pay are not widely used and play only a minor role compared to other payment methods. However, offering these well-known brands can enhance the perceived professionalism and trustworthiness of online shops.

Debit Cards

Debit cards—referred to as "bankomat cards" in Austria—are among the most popular cashless payment methods. They are used for both in-store and online purchases. Unlike credit cards, funds are debited directly from the current account. Modern debit cards like the Debit Mastercard support contactless payments and are accepted worldwide. In Germany, the local debit system is known as girocard.

Bancontact

Bancontact is Belgium’s leading electronic payment method. More than 80% of Belgian online shops offer it. Customers can make direct online payments from their bank accounts. Bancontact is fast, secure, and widely used—with over 15 million cardholders—and enables merchants to receive payments within about 10 minutes.

iDEAL

iDEAL is an online payment system from the Netherlands, established in 2005. It enables customers to make direct bank transfers, similar to Sofortüberweisung in Germany. iDEAL is extremely popular in the Netherlands and is also supported by international merchants with a strong Dutch customer base. It’s based on online banking and is trusted for its security and familiarity.

Shop Pay

Shop Pay is Shopify’s proprietary payment method. It allows returning customers to speed up the checkout process in Shopify-powered online stores.

To streamline future purchases, Shop Pay saves the customer’s payment details, including email address, credit card number, and shipping information.